Going virtual - if it wasn't something you were doing before, chances are 2020 pushed you into this new avenue to support your clients.
Maybe you're doing virtual client consults because of the pandemic.
Maybe you're offering new and creative virtual options to meet your client needs.
Maybe you've been offering virtual services for some time but you want to upscale that client experience.
When you aren't meeting your clients face-to-face, all of your digital actions become that much more important.
What are you communicating to your clients about who you are and how you value you them in your digital interactions?
And, at the very least, you likely wonder - how do I upscale that experience and make it personal to each client while ALSO maintaining my sanity and not spending my entire life crafting individual forms and emails?
I hear you. You want the personal touch with the seamless ease of automation.
Dubsado is a client management system that combines power, flexibility, and ease of use into one wonderful package - perfect for doulas or other small business owners.
Here are five (of MANY) ways Dubsado allows you to upscale virtual client experience!
I'm grateful EVERY DAY for the way Dubsado allows me to balance supporting my clients and the busy life of a homeschooling parent. What will Dubsado help you do?
So you want to work with babies and sleep?: a review of Bebo Mia's Infant Sleep Educator Certification
This blog includes affiliate links. This link doesn't cost you anything but it does offer a small support to keep the Nested Mama blog up and running.
True confession time - I never thought I'd pursue working with families and sleep as part of my business.
Why was that?
Well, my own journey with my children and sleep didn't fit nice and tidy into mainstream sleep training approaches. In fact, I found those approaches increased my anxiety and didn't work for our family. I never dreamed that there was a professional training to support families in the way I had desperately needed with my first kiddo.
I stumbled upon Bebo Mia's Infant Sleep Educator Program while researching doula certifications. Immediately, I bookmarked the page and promised myself I would do the course when time and finances allowed. Later that year, I signed up for the original version of the course. That original version gave me the framework I needed to add a heart-centered, holistic approach to sleep as part of my business.
When Bebo Mia announced they were completely revamping the course under neuroscientist Dr. Greer Kirshenbaum, I knew I had to jump in and take the updated version that puts the science of maternal and infant well-being at the center.
While much of mainstream sleep discourse relies on behaviorism, the foundation of Bebo Mia's approach to infant sleep is what neuroscience tells us about biologically normal infant needs. Instead of approaching babies by thinking about what adults want them to be, this course takes babies needs as valid in and of themselves. But, it doesn't neglect the importance of caregiver physical and mental well-being - the course makes supporting the caregivers a central focus, as well.
Things I love about Bebo Mia's updated Infant Sleep Educator Certification:
If you are looking for an evidence-based alternative to mainstream sleep training, I highly recommend Bebo Mia's Infant Sleep Educator Certification.
Are you a new or prospective doula looking for one-on-one mentorship? Schedule your free chat to see if Nested Mama's mentoring is right for you!
If you anything like me, you came to doula work because you felt called to support parents and families in and around birth.
But, the running a business part - that part was COMPLETELY foreign to me.
Today, I'm going to share a bit with you about a tool I've found so helpful in keeping my little business running smoothly - Dubsado.*
Now when I say tool, you could think of, say, a can opener or a power saw, and Dubsado is most certainly the latter.
So what is Dubsado? Dubsado is a client management system that seamlessly puts together client inquiries, intake forms (they call these questionnaires), service selections (they call these proposals), contracts, invoicing, and scheduling.
Do you struggle with getting contracts signed, consults scheduled, or invoices paid? Dubsado can significantly lighten your load, allowing you to automate your workflows. The path from scheduling a consult, filling an intake form, selecting a package, signing a contract, and paying an invoice can all flow automatically.
Do you spend significant time crafting emails that essentially say the same thing again and again? Dubsado's canned email feature can save you a ton of time. You still have the option to customize and edit before one goes out, but having a blueprint to follow can be an amazing help.
Do you want to keep all your client information organized and easily accessible no matter where you are? Dubsado makes that possible keeping all client emails, forms, appointments, and payments together in one tidy and easy to navigate client file. I love that I can access it on the go, no matter where I am, making it easy to pull up my appointment schedule, a client's preferences for in-home overnight support, and more.
Do you want to streamline communication with your clients and make it easy for them to access all client materials? You guessed it - Dubsado does that, too. The client portal feature give clients a clean, professional user interface to represent your brand.
That said, Dubsado does require some time and effort on your part to set up forms and workflows - but these are infinitely customizable so they can truly reflect your brand. And, they offer tutorials as well as extremely responsive customer service, so if you find yourself a bit confused, help is just a chat box away.
Want to give it a whirl? When you sign up, Dubsado let's you experiment with three client leads for FREE without a time limit. That means you can take your time setting things up and exploring the platform before you commit. And, when you are ready, you can use my affiliate code nestedmama to save 20%.
All in all, Dubsado let's me spend less time on the mundane business aspects and MORE time with client support - and isn't that what we all want in the end?
*This post includes affiliate links for Dubsado.
Are you a prospective doula looking for information on training and certification? Head here for more info!
Are you a new or prospective doula looking for one-on-one mentorship? Schedule your free chat to see if Nested Mama's mentoring is right for you!
Last month I shared a bit about the awesome client management system Dubsado, and all that it can do to help your business run better.
But, if you are just starting to build your business, you may not feel ready to make the leap into a paid system or platform until you know just what you need.
I've been there, too. So, today I'm sharing with you a list of FREE tools that I've personally used and leveraged to build my business until I felt ready to make that jump.
PleaseFor client intake forms:
As a doula, you need to keep track of your client's preferences, information, and more. Here, Google Forms is your friend. This free option allows some degree of customization in terms of color and an image at the top. And, the drag and drop form builder is super straightforward.
For online invoicing:
Wave allows you to invoice clients, collect payment via credit card or bank transfer, and includes accounting options as well. While other invoicing options have some bells and whistles, Wave is perfect if you intend to primarily utilize invoicing, and the processing fees are straightforwad.
For digital contracts:
Sign Request (affiliate link)* offers a free plan that can get you started with 15 free signed documents. If you'd like to upgrade to a paid plan their are lots of additional add-ons, but the free plan is enough to get your business up and making getting contracts signed quick and easy.
If you'd like to avoid the back and forth email train of trying to set a time for initial consult or prenatal meetings or postpartum visits, a scheduling tool like Calendly can make it a snap to streamline the process. Again, the free plan gives you all you need to get up and running, with the option to add more paid features later.
Do you want to offer clients the option to video chat for initial consults? Zoom offers a free plan that includes unlimited time limits for one-on-one video chats, and a 40 min time limit for meetings that include more users.
For graphic design
Looking to create social graphics, brochures, business cards, and more? Canva is an awesome free tool to create beautiful branding for your business. Their graphic and photo library includes images you can use for free as well as those you can purchase a license for or upgrade to their Pro account for even more options.
For stock photos:
Unsplash has a library of gorgeous photos. While you may eventually want to pay for photos more tailored specifically to your brand, this is a great first resource as you start to create graphics and materials.
For social media scheduling:
Later offers a free plan that can you get started streamlining your social media posts. While the free plan limits you in the number of posts scheduled per month as well as scaled back features, it can be enough to help you sort out that piece of the business in a more efficient manner.
I hope this gives you some tools to jump into your business and feel confident moving forward. Did I miss one of your favorites? Please share in the comments!
*Affiliate links provide a small commission - these commissions help keep the Nested Mama blog up and running. Thank you for your support!
Looking for mentorship? Schedule your free chat to learn how Nested Mama's one-on-one personalized mentoring can support you!
Are you considering make the jump into doula work or a related field?
Exploring all your options is sure to be exciting. Exciting and overwhelming, too.
As I shared in a previous post on my experience with another doula training and certification organization, I'm frequently contacted by those thinking of making the leap into this amazing work of supporting families in the childbearing year. While sometimes these individuals are interested in my work as a doula, more often they are seeking advice on where to go for training and for certification.
As I've written about before, any deep dive into doula training is sure to turn up some polarizing divisions between different organizations, and some doulas can be quite vocal in their preference for one organization over another. That's all well and good - and as I'll share later in this post, I've have my own preferences, as well.
But, what those conversations often fail to discuss is that you are an individual investing in this training, and it needs to be the right fit for your values and goals. So, even as I'll share with you my experiences with Bebo Mia *- and why I think they are a phenomenal option for training and certification - know that all that enthusiasm comes with the caveat that you should pick the best program for YOU.
Bebo Mia is headquartered in Toronto, Canada, but their programs are fully online, which means you are likely to encounter a diverse group of classmates when you enroll in any of their programs. Each certification can be selected individually or in a bundle for a discount - woohoo for that!
One of the aspects that appealed most to me as I explored Bebo Mia's options was their manner of course delivery. Being a busy homeschooling parent, I knew I needed any program to be self-paced and available online for me to make this work with my life.
When I jumped into my first Bebo Mia course, I was so pleased to find a smart course design that makes learning truly a pleasure. Each module includes a video of class instruction as well as any supplementary videos, a detailed PDF document covering the class content, and engaging homework and assignments.
As an educator myself, I always value sustainable assignment design - that is work that has a purpose and a longevity rather than just a checkbox on your way to the finish line. I consistently found Bebo Mia's course content and individual work to further my understanding of the material and produce homework that actually moved me down the path of my knowledge and business goals.
Additionally, with each Bebo Mia course, you will be added to a private Facebook group just for that particular course and session. These groups allow you to engage more deeply in the course content, ask questions, and gain a sense of community with your fellow learners.
If you are on the hunt for a doula training program, know that Bebo Mia offers an in-depth MSP (Maternal Services Practicioner) Program that covers fertility, birth, and postpartum. Where other organizations may try to cover any of these topics in a weekend, Bebo Mia takes a seriously deep dive over 16 weeks. (While I haven't completed this particular course, my experience in three other courses leaves me confident that this 16-week program would be a solid choice for doula training. And, as I LOVE taking classes with Bebo Mia, I could see myself circling back in the future to take this training, as well.)
Currently, I've completed EcoBaby Certification and Infant Sleep Educator Certification, and I'm finishing the last steps in my Fertility Specialist Certification. I've found Bebo Mia's course design, support, and lived values to be incredibly consistent despite the varied topics and additional instructors.
If you are on the hunt for additional training, know that they also offer Diverse Families Certification, Childbirth Education Certification, and Breastfeeding Education Certification - all of which provide excellent opportunities for continuing your education as a birth professional.
If you are already a trained doula but looking for more support as you grow your business, I'd highly recommend you check out Bebo Mia's Don't Doula it Yourself program. For a super reasonable monthly fee, you get access to their library of business videos - covering everything from getting started, branding, social media, and more - as well as their private Facebook group moderated by a business mentor.
Additionally, that library of content is always growing with more masterclasses as well as live Q&A sessions where you can get answers to your most pressing business questions. Starting a doula business can leave you feeling overwhelmed and lonely, but with the encouragement of this generous DDIY community, you can get the support and community you need to grow your business.
If you haven't already, I'd encourage you to spend some time exploring the Bebo Mia website. Each program has a course outline, certification requirements, and ethics statement all right there, so you can get a good sense of what they offer and their values as an organization.
*This post contains affiliate links.
Looking for mentorship as you embark on your path as a doula? Check out Nested Mama's one-on-one mentorship support!
***update *** In the years since I completed my certification, Madriella has had some changes, including folks who were instrumental in shaping my experience leaving to pursue other opportunities. Madriella also closed the Facebook group, which created the rich sense of community support when I went through the program. If you are considering their program, I encourage you to make sure it is the right fit for you by asking any questions you need directly to the organization as this review may no longer speak to the current experience of students in the program.
Are you considering becoming a doula and completely overwhelmed by the options for training and certification? I know I was when I started looking into the education I wanted to build my skill set as a doula.
Because I field this question so frequently from prospective doulas, I'm sharing a bit about my experience with training and certification with Madriella Doula Network. (And if my review makes you jazzed to get started, you can use my affiliate code* TOMLINSON154 to save $50 on the Professional Membership - woohoo!!)
If you've already made a foray into the many large doula groups on social media, you'll know that people often feel VERY strongly about their choice of training and/or certification program. While I am pleased with my training and experience, I tend to be a little more tempered in my recommendations because I think that your individual fit with a program is more important than my personal experience. You want a program that is the right fit for YOU.
So when asked about my recommendations the first thing I point out is that in my community, doulas have trained and certified with a variety of different certifying bodies. Because the doula industry isn’t regulated, my general recommendation is to look closely at the philosophies and method of training offered by those that interest you and find one that aligns with your values as well as learning style.
As I searched various doula programs, Madriella's philosophy resonated with me. (You can read about their philosophy, code of ethics, and history here.) Specifically, I like that the organization didn't seem invested in the divisive language that I found in some other programs. I also appreciated the efforts made to keep their training affordable.
When I dug into the program, I was thrilled to learn that the Professional Membership included not one but TEN courses including birth doula, postpartum doula, professional development, massage for labor, breastfeeding education, childbirth education, loss and bereavement, and placenta specialist (note: this course does not teach encapsulation). More recently, Madriella added two more courses to help better prepare doulas to meet the diverse needs of their clients: Understanding Developmental Disabilities and Young Parent Support Specialist.
If you know me, you know I am a serious serial learner, so the opportunity to have all of that knowledge accessible to me was a huge draw. A little over a year into my professional membership, I've completed five of those courses, and I'm currently in the midst of my sixth.
I also wanted to know that the courses were rigorous, and I would emerge from my training with the knowledge and skill I needed to feel confident in this work. Madriella's curriculum is written by a midwife and the birth course, in particular, is a major deep dive into what you need to know.
Because I was an avid reader about birth before my doula training, I wasn't expecting to be challenged as much as I was - but I was certainly pleased that this was the case. Because Madriella requires all members to complete the first three courses in order - birth, postpartum, and professional development - the courses naturally build on each other. Once you complete those three, you can move onto any of the other courses in any order you wish. I found this really helpful, because it naturally developed my knowledge and meant the other courses didn't feel repetitive.
When you look at doula training programs, it is important to consider your learning style and what course design can help you succeed. For me, reading and writing is my jam, and Madriella's course design works well for this. If I was a different kind of learner, however, Madriella may have not been the best fit - so here is where I really emphasize knowing yourself and what works best for you.
The other thing I needed from any training program was flexibility, and because Madriella is self-paced it fit this need quite well. As the primary homeschooling parent to three little ones, I knew I'd be fitting in this training into the nooks and crannies of life. Because I wrote my dissertation that way after having my eldest, I knew I could make it work if the program was flexible enough.
The flip side of that, of course, is that a self-paced program requires motivation on the part of the learner to complete it. Here, Madriella's online community can be a great help in finding accountability partners or engaging in the community as you move through the program.
In a nutshell, a rigorous program, a supportive community, and a self-paced course design made Madriella the right fit for me.
Is Madriella Doula Network the right fit for you? Jot down my affiliate code* TOMLINSON154 and you can save $50 on the Professional Membership - how awesome!
Got more questions about my experience? Feel free to reach out! And, I'll be following this blog detailing my experiences with another doula training organization - Bebo Mia - soon.
*One of the ways Madriella succesfully keeps the program so affordable is by utilizing affiliate advertising. Please note that as an affiliate, I receive a small commission when you use my code to save on the membership.
Johanna received a Ph.D. in English in 2014. Now a postpartum doula and educator of childbirth, breastfeeding, and infant sleep, she blogs about pregnancy, birth, postpartum, and parenting.